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These rules, called "Terms and Conditions," help you know what to expect when you play. Before you deposit £, make sure that you meet the requirements for players from UK and that your UK is recognized. Everything you do on the site is subject to the site's rules for responsible gaming, limits, and verification steps.
You can only play Casino and Friends if you are at least the legal age in your country and can legally sign a contract. Signing up for an account means you are old enough to legally gamble, that you are allowed to play games online, and that you will only use the services for fun. Access may be limited in some places, and it may not be available at all times. You are responsible for making sure you stay eligible if you move or travel to UK. You should stop playing if local rules or the site's country policy don't let you stay.
To create an account, you need to give correct, full, and up-to-date information. This includes basic information about who you are and how to reach you. You must keep this information up to date so that we can talk to you about security, payments, and verification.
You can only have one account per person, household, IP address, or device, as needed. Your account can only be used by you; it can't be shared, sold, transferred, or used on behalf of someone else.
When you register, you must use your real name and date of birth, and you must not lie about your nationality or where you live if asked to prove it. Use an email address and phone number that you own and control, as these may be needed for security and account recovery. If Casino and Friends finds duplicate or linked accounts, they may limit access, suspend accounts, or take away any benefits that are linked to those accounts. When needed, transactions and balances can be put on hold until checks are done.
you may be asked to prove that you own a payment method, especially if you want to withdraw 500 £ or more, or if your activity points to a high risk. One hundred dollars should only be deposited using methods of payment that are allowed by you.
don't tell anyone your password and don't let anyone else into your account. After logging in successfully, you are responsible for everything that happens. Do not wait to change your password if you think someone else has gotten in without your permission.
You cannot register or play if you are currently self-excluding yourself or are not allowed to gamble in any other way. According to rules for responsible gaming, if this kind of restriction is found after registration, the account may be closed or access may be limited.
To make an account on Casino and Friends, you must be old enough to legally gamble and provide correct personal information that matches what's on your official documents. When you ask for your first withdrawal of $100 or more, specifically, using real information can help you avoid delays later on. Even though the registration process is meant to be quick, the casino can ask for more proof at any time to make sure they are following responsible gaming and anti-fraud rules. Should you be from UK or have UK, please make sure that the information you enter is exactly the same as it is on your ID.
When you sign up, you usually confirm your contact information and create your login information. Then, KYC checks might be asked for before withdrawals, after certain patterns of activity, or when the total number of transactions reaches certain internal thresholds, like when you withdraw $500 or more or when your total deposits go over $1,000. A valid government-issued ID, like a passport, national ID card, or driver's license, is often needed to prove their identity. Recent proof of address, like a utility bill, bank statement, or official letter, that shows your name and home address. Payment method confirmation: proof that you own the payment method, like a screenshot of your e-wallet profile or a picture of your card with the sensitive numbers hidden. Source of funds checks (when required) are documents that show how you fund your account. These are usually only asked for in certain situations, like when you withdraw a lot of money (like $2,000), or when you need to do more research. There must be no cuts or other problems in any document that can be read. When the casino asks for a selfie check, make sure you follow the on-screen instructions and make sure the lighting is good. Images that are too blurry are often turned down. When you sign up for Casino and Friends, your first and last name should match the name on your ID and the way you pay.
If you recently changed your name, you will need to show proof so that your 100 £ withdrawal is not held up for manual checks. Little kids aren't allowed to play. The account will be closed and any pending cashouts, like $250 £, may be canceled if verification shows that you are not of legal age. This is what the Terms and Conditions say should happen.
You are responsible for keeping your login information safe and for everything that happens under your account, even if you didn't do it yourself. To lower the risk of someone getting in without permission, use the security features that are available and follow the password rules below. You should contact support right away if you think someone has gotten into your account so we can help protect your profile and any remaining balance.
The password you use for Casino and Friends should be strong, unique, and only used there. Your name, date of birth, phone number, or common sequences are all things that people can easily figure out, so don't use them as passwords. Create a new password each time. Don't use the same one for social networks, email, or banking. Mix capital and small letters, numbers, and symbols to make it hard to guess. If you think your password has been stolen or if you used a shared device, you should change it to a new one. In other words, don't tell anyone who says they work for the casino, including friends and family, your password. To keep you safe, we may ask you to change your password if there are signs of strange activity, if you keep failing to log in, or if your credentials show up in known data leaks. They may be used to confirm account recovery requests, so make sure you can get to your registered email and phone number (if you have one).
don't log in from public computers or Wi-Fi that isn't secured. Log out of games every time you're done using a shared device, and don't save your passwords in the browser. For less malware risk, make sure your browser, operating system, and antivirus software are all up to date.
do not play and contact support if you notice sudden logouts, strange devices, or changes you did not make. To stop further abuse, we may temporarily limit your access while we check your identity. Anyone who has a valid account can be responsible for any bets, deposits, withdrawals, or gameplay actions that happen after a successful login. In this list are things like putting $20 into your account or asking to take $200 out of your account. Protect your credentials and report right away if you think they are being used without your permission.
The Welcome Bonus comes with wagering requirements that must be met before any of the bonus money can be withdrawn. These rules are meant to keep things fair and clear while you do the required turnover. Before you play with bonus money, please carefully read the rules about wagering, the maximum bet, and game contribution. If you don't understand a term, it's best to get in touch with customer service before you place a bet, because bonus-related restrictions can make it harder to get your money back.
To turn a bonus into cash, you must first place bets equal to or greater than a certain multiple of the bonus amount (and sometimes the deposit amount). For instance, if you get a £100 bonus and have to wager it 35 times, you have to make bets worth a total of £3500 before you can cash out the bonus. These requirements must be met within the time frame given in the bonus description and can only be met on games that are eligible. All bonus money and winnings from bonuses may be taken away if the wagering isn't done in time. Important things to know about wagering: wagering only counts bets settled during the bonus period. Unfinished wagering and any bonus funds that are left over are lost if you cancel a bonus or it expires. It doesn't count toward wagering if a bet is voided, canceled, or refunded. If you are betting, you might not be able to make certain types of bets or play certain game modes. Check the information about the bonus in your account every time before you play. While the bonus is active, there is a maximum bet that can be made on each bet or spin. This is done to protect the bonus's integrity. Bonuses can be taken away if the bet amount goes over the limit, and winnings linked to the bonus may not be able to be claimed. Unless the terms of your bonus say otherwise, you should keep your bets moderate and steady. Placing a single bet of £6 while the bonus is active could be seen as breaking the bonus terms if the maximum bet limit for your offer is £5 per spin or bet.
Different games make wagering different in different ways. So, a £10 bet on one game might add £10 to the total bet, but the same £10 bet on another game might only add some or none at all. Slots: 100% of bets are contributed by this game type. Classic table games (like roulette, blackjack, and baccarat): 0% to 20%. Live casino games: 0% to 10%. Video poker: 0% to 10%. If you want to clear your bets quickly, focus on games with higher contribution rates, like slots at 100%. As a result of your smaller contribution, wagering progress will be slower if you like table or live games. Players who don't follow the rules may not be able to bet on certain games, providers, or titles. If games are excluded, bets on them don't count, even if they're in a category that counts. Before you bet, you should always look at the Welcome Bonus terms that are shown in your account.
These can be deposit bonuses of up to £200, bundles of free spins, or deals that give you cash back. Every deal has its own rules, so always read the offer details before you use a code or sign up. Pay attention to the claiming window and expiration times so you don't miss out. Some bonuses need to be activated before you make a deposit, while others can be used when you check out. Once a promotion ends, it can't be used again, even if you make a deposit of £100 later that same day.
Enter the code exactly as given, including any capital letters, in the promo field if one is available. Then do what's asked of you, which is usually to make a qualifying deposit of at least £20. Do not use a code without first opting in if the offer requires it. If you do not opt in, the bonus may not work. This means that you can only use one promo code per deposit, unless the promotion says otherwise. After making a deposit of £50, you usually can't use a code along with another bonus, cashback offer, or free spins deal. If someone is eligible, promotions may not be available in their country, depending on their account status, the stage of verification, or other factors. You might not get the promotion even after depositing £30 if your account is restricted or you haven't done the necessary checks. Minimum deposit and qualifying payments: Most deposit offers have a minimum deposit, and some payment methods may not be accepted. The promotion won't work if your deposit is less than the minimum amount, like if you deposit £10 when the minimum is £20. Codes may expire on a certain date or after a certain amount of time from being issued. Once you get a bonus or free spin, you usually only have a certain amount of time to use it. This bonus may expire and be taken away along with any unused bonus balance if you don't start using it by the due date. Wagering and game contribution: If the offer requires wagering, you must meet the needed wagering amount within the time limit. There's a chance that some games won't be included at all after all. Even if you bet £100, content that isn't allowed may not count toward your wagering if you play it.
Casino and Friends can cancel or reverse a promotion if it was claimed wrongly, used in a way that doesn't follow the rules, used more than once, or used after it had expired. Contact support right away if you see a problem, and make sure you have your transaction information handy, like the amount of £25 you deposited and the time it happened. If the offer doesn't make it clear that you can add the promo code after making a deposit, use it before you deposit. TIP: Check both the code expiration date and the bonus usage date, because they don't always match up. Tip: A second deposit of £40 will not count toward a promotion that only accepts the first deposit. If you get free spins or bonus money, you can't take it out until you reach a certain amount of money. These features are meant to make you play longer and give you more chances to win, but there are rules about taking them out that protect fair use. Read the promotion terms in your account and the bonus pop-up carefully before you start. This is because different offers may have different limits and caps. People who win from Free Spins usually get Bonus Funds first, which they have to be wagered a certain number of times before they can be turned into cash. If there is a cap, you won't be able to cash out any amount over the cap, even after the wagering is done. How to get your Free Spins and Bonus Funds if you win them Free Spins winnings are usually given to you as Bonus Funds instead of cash right away. In other words, you might have to meet a wagering requirement (like 30x) before you can cash out. If you get 120 £ from free spins, it might show up as Bonus Funds in your account until the requirements are met. When you get Bonus Funds, there may be a limit on how much you can cash out. For example, a promotion might let you take out up to 300 £ from bonus-based winnings. When you reach 450 £ in eligible winnings, you can only turn 300 £ into cash. The other 150 £ will be taken away when the bonus is settled. Some of the most common restrictions you may face are: Maximum withdrawal limit from bonus winnings; for example, you can only withdraw up to 300 £ from bonus winnings. Minimum deposit needed before withdrawal. For example, you need to have deposited at least £10 before your withdrawal request is processed. There are rules about how much each game counts toward wagering, and this can change how quickly Bonus Funds can be withdrawn. Limits on time: Free Spins or Bonus Funds may expire after a certain amount of time, like 7 days, if they are not wagered. Tip: If you want to cash out quickly, you might want to look at bonuses with lower amounts (like £20 instead of £200) when the promotion has strict limits or high wagering requirements. The bonus ends, is canceled, or is no longer valid when the withdrawal limits and partial conversions are met. It's possible for any remaining Bonus Funds and any winnings tied to them to be taken away if you cancel an active bonus, even if your total balance still shows an amount like 80 £. For risk management and compliance, responsible limits on withdrawals can also be used. Asking for a withdrawal of 500 £ from bonus-derived winnings will be cut down to the eligible amount if the promotion says that the maximum bonus cashout is 300 £. You may be asked to keep playing with the non-withdrawable portion or have it taken away when the bonus ends.
Players in UK should always check the cashier to see which deposit methods are currently available for their account, since these can change depending on where they are. Any money you put in must come from a payment method that is registered under your own name. People who deposit £20 or more usually get their balance quickly, and as soon as the transaction is confirmed, they can go straight to the games. The cashier may give you more than one way to add money to your account. What you see will depend on your account and region, but the list below shows the most common categories you might see. Bank cards—you can deposit money using a debit or credit card that is accepted. Many online wallets let you make quick deposits. For bigger amounts, a bank transfer is better, but it takes longer to confirm. If they're available, other local payment options may show up for players in UK. If a payment method isn't shown in the cashier, you can't use it to deposit money into your account right now. If so, you might want to try a different method or a smaller amount, like depositing £20, to make sure it's available. The cashier will show you the deposit fees before you confirm the payment. Even if Casino and Friends doesn't charge a fee for some methods, your bank or payment provider may. They may charge for handling, currency conversion, or online transactions. Before you make a deposit like deposit £50, make sure you see the confirmation screen and see the exact amount that will be taken out. Process times depend on the way they are done. Card and e-wallet deposits are usually credited right away after approval. Bank transfer deposits, on the other hand, can take longer because of banking cut-offs and extra checks to make sure they are legal. Check to see if your payment was approved and that the information you gave matches what's in your account if a deposit is still pending after the time frame shown in the cashier. To make things go more smoothly, make sure that your personal information is the same on both your Casino and Friends profile and your payment method. Prior to accepting larger deposits like deposit £200, the casino may ask for proof of ownership if needed. This is especially true if the payment activity leads to extra security checks.
Casino and Friends lets people from a lot of places play, but it depends on the rules in each area. When you register, we check your location and may deny you access if you are in a restricted area. You must be at least 18 years old (or the legal gambling age in UK, if that is higher) and provide correct personal information that matches your ID when you sign up. If you move or change your UK, please update your profile before you deposit so that we can make sure you're still eligible and avoid delays in your payout.
Deposits are added to your account after your payment provider confirms them. In the Cashier for your UK, you can see the minimum deposit amount and the payment methods that are accepted. You can set limits on how much you can play at any time (daily, weekly, or monthly), and some methods may also have limits set by the provider. Don't use a third-party payment method; doing so could result in your deposit being reversed or your account being limited. Check your bank or wallet history first, then contact Support with the transaction reference if a deposit is still pending. Do not try again and again.
Withdrawals are sent to a method of payment that you name. We may ask for proof of who you are before or after your first withdrawal or after a certain activity for security and compliance reasons. A photo ID, proof of address, and proof that you own the payment method are common documents. Send in clear pictures, make sure the information on your profile matches the documents, and hide the corners of the files. Withdrawals go to payment processing once they are approved. The time it takes depends on your method and UK. To protect your account, we may ask for more checks every time you take out a lot of £ or do something strange.
The bonus terms are always in the bonus message and start to apply as soon as the bonus is claimed. To cash out bonus funds and winnings related to bonuses, you must first meet the wagering requirements. If you go over a certain maximum bet per spin or hand while a bonus is active, you could lose the bonus and any winnings that came from it. Some types of games may count less toward wagering requirements, or not at all. The bonus terms and conditions will tell you how much each type of game counts. We may take away the bonus and any winnings that go with it if you ask for a withdrawal before the wagering requirements are met. We will then pay out any eligible remaining cash balance, if the offer allows it.
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