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We collect information about you and use it to run the platform, handle £, stop fraud, and follow the law in UK. This Privacy Policy explains. You agree to these rules when you use the site. They are meant to protect your account and make your experience better.
When you sign up for a Casino and Friends account, we only ask for the information we need to set up your profile, protect your access, and give you the services you ask for. This usually has your name, date of birth, contact information, login information, and basic location details like UK where you live. Some features or requests for withdrawal may not be available until we confirm your identity. This is to keep you safe and follow the rules. Verification helps stop fraud, makes sure the account belongs to you, and supports controls for responsible gaming.
Registration is meant to be easy. When you sign up, you should only use your own name and give correct and up-to-date information. So that we can keep your account safe and your communications secure, please change any important information in your account settings.
Your account may not be fully activated for all services until you fix any information that doesn't seem to match or is missing. Checks of your documents may be needed at different times, like before your first withdrawal, after making changes to your personal information, when suspicious activity is found, or when a certain number of transactions are made. For instance, we might ask for proof before you withdraw $100 or more, or if you try to deposit $500 in a short amount of time and risk controls make us do more checks.
To avoid delays, make sure that any document you upload is clear, valid, and matches the information in your account. When you hide private information, don't hide the fields that are needed for verification, like your name, address, document number, and expiration date. We might ask for more information if the first documents don't meet our security or compliance needs. If verification isn't done, you might not be able to do certain things, like withdraw money or access your account in high-risk situations. When the law or our security controls say so, we may temporarily stop processing until checks are done. This includes when someone wants to withdraw 200 £ or more and their account hasn't been verified yet. All the information used to sign up and verify the account must belong to the person who will actually use it. If you use documents from a third party, payment methods that don't match, or wrong information, you might get failed checks and be limited until the problem is fixed.
To make sure that our promotions are fair, legal, and fun, Casino and Friends checks to see if people are eligible for bonuses before and during any promotion. To make sure that a bonus is given to the right account and is used according to the rules, these checks help us make sure that the bonus isn't being abused by playing in ways that aren't allowed. In order to make sure you get the right bonus or promotional reward and to stop people from abusing the system, we may process some information about your account and gameplay when you accept a bonus or promotional reward. Only the information needed to run the promotion and keep players and the platform safe is processed. For example, when you claim an offer, an eligibility check may be done automatically. This check may happen again and again while the promotion is running. We may also do extra checks at important times, like when bonus funds are converted, when you ask to withdraw your winnings, or when an unusually large bonus-derived win is found. Account validity means making sure that your account is still active and hasn't been self-excluded or restricted. "One-player rules" make sure that promotional limits are followed, like giving only one bonus per player, household, device, or payment method.
Location and availability: making sure the offer is valid where you play, such as in UK, if that's important to the offer. Deposit and payment terms—checking that actions that qualify are taken, like making a minimum deposit of 100 £ or meeting the promotion's first-deposit requirement. Status of verification—making sure that any identity or age checks that are needed for a bonus are done, especially before the bonus balance is turned into cashable funds. If the offer terms aren't met during an eligibility check, the promotion may not be given, may be changed to match the right tier, or may be taken away if it was applied wrongly. A minimum deposit of 100 £, a bonus cap of up to 200 £, or a maximum bonus conversion limit of 500 £ are all common promotional thresholds. For sure, the exact numbers and rules are those that were listed in the promotion you accepted. We may also use promotional data to find restricted use, like trying to get multiple bonuses across linked accounts, getting around wagering rules, or placing bets that don't follow the bonus terms. Details like UK may only be looked at when they are needed to make sure someone is eligible for a promotion that is only available in their region. You can choose to receive bonuses, use promotion codes, make deposits and bets related to offers, and more. The promotional data we process can include timestamps, device and network identifiers, game session logs used to calculate bonuses, and the bonus amounts.
Following these steps will help us: give the right bonus amount, like £50 after a qualifying action; keep track of wagering progress and how it affects the bonus requirements; make sure that promotion limits are followed and duplicate claims are stopped; figure out when bonus funds can be withdrawn according to the terms of the promotion. Your choices about promotional messages are taken into account. Your choice to not receive marketing messages may not affect your ability to receive important service messages about an active bonus. For example, you may still receive messages confirming that a bonus of up to £200 was credited or that a wagering requirement has been met.
When it comes to deposits, Casino and Friends offers a number of ways to make payments that are designed to make it easy to get money and start playing right away. We only process the transaction data we need to make a deposit safely, confirm the payment, and keep accurate records for your account when you make a deposit. Financial information about deposits and transactions is treated as private and sensitive. Access is limited, activities are recorded, and records are kept in a way that meets regulatory and accounting requirements. This way, payments can be tracked, disagreements can be settled, and fraud risks can be lowered. What data is processed and what deposit methods are available depends on where you are, the rules of your bank, and the providers that are available in UK. When we deposit at least 10 £, the data we get depends on the method we choose. Usually, we get transaction identifiers and limited account details instead of full payment credentials.
Typical information we get:
When you deposit 500 £ or more, you may be subject to extra checks to make sure you are who you say you are and that the money is coming from a real source. This is done to protect customers and meet compliance requirements.
To find odd patterns, stop chargebacks, and keep accounts safe, we use order data from transactions. An IP address, a timestamp, and the results of our security tools' risk scoring may be among the device and session signals linked to a payment attempt. Talking with payment service providers. Sharing relevant information with payment processors, banks, and fraud prevention partners is needed to process deposits. We only share the information that is needed to authorize and complete the deposit, confirm the result, and deal with any reversals or disputes. Because they have contracts that protect them, these partners process data in a way that meets their own obligations. Keeping and keeping track of records. Records of transactions are kept for as long as is needed for financial reporting, fraud prevention, and meeting regulatory requirements. We don't store raw payment credentials when we can. Instead, we store masked or tokenized payment references. Errors and new information. Make sure that any future deposits are made using the most up-to-date methods that are registered to you if your payment information changes. When you use third-party payment methods, your deposits might not go through or your account might be restricted until ownership is confirmed.
When you ask Casino and Friends to send you money, they follow strict steps to make sure your money stays safe and the payment goes to the rightful account holder. This means a clear process for most players: send in the request; confirm account information; go through any necessary identity checks; and get paid once all the checks are checked off. To protect players and follow anti-fraud and anti-money laundering rules, Casino and Friends may ask for proof of identity (KYC) before approving a first withdrawal, when withdrawing larger amounts (500 £ or more), or when account activity triggers more security checks. These checks make it less likely that stolen payment instruments will be used and cash withdrawals that aren't authorized. This depends on your account profile, payment method, and risk signals to see what kinds of documents they may ask for.
If we ask for documents, we'll tell you exactly what's missing and what format works, so you can upload them without having to go back and forth.
In some situations, you may need to provide more proof to prove your citizenship or residency, especially if the rules changing from region to region. If UK rules apply to your account, we will only ask for the documents we need to follow them. To keep you safe, withdrawals are usually sent to the same method of payment you used to make the deposit, if possible. If you put $100 into your account using one method and then ask to withdraw it to a different account, we may ask for more proof or refuse the change if it makes fraud more likely. Payout security measures include checking who owns an account, keeping an eye on the risk of devices and logins, and looking at all transactions to find patterns that don't make sense. When a withdrawal is held up for verification, it's usually because the system found a problem, like a name that doesn't match, an odd place to access the account, or multiple failed login attempts. Make sure that the information on your account matches what's on your documents, upload images that can be read without being changed, and only ask for withdrawals to accounts that are in your own name. If you need to change any personal information, do so before you ask for a withdrawal of 200 £ or more. This will help you avoid delays.
Casino and Friends gives you useful controls that help you keep track of your time and money. It is easy to use these tools, but they are hard to get around. They also protect your privacy while still meeting our safety and compliance requirements. There is only the information we need to apply your settings, stop people from getting around them, and keep track of enforcement when you set limits or choose self-exclusion. Account numbers, limit values, timestamps, and actions taken on your account may be in this list.
Deposit limits let you set a limit on how much you can add to your account each day, week, or month. Like, you could set a daily deposit limit of £100. We keep track of the limit amount, the time window, and the totals of all your deposits during that time to make sure you stick to this. Loss limits help keep net losses in check over time. A weekly loss limit of £200 is one example. We figure out your losses by adding up your settled bets and winnings, and once the threshold is reached, we keep track of the totals needed to stop you from betting again. Limits on bets tell you how much you can risk in a certain amount of time. A monthly limit of £500, for example. To make sure the limit is applied correctly, we keep track of total stakes and settled activity. You can set session and time limits to control how long you can play or stay logged in. You can set time limits and be reminded to end sessions when needed. We keep track of when sessions begin and end and any time limits you set. A cool off is a short break from watching or playing games. Playing games can be blocked during a "cool off" period, but non-gambling account functions can still be accessed if allowed. The pause is enforced by saving the cool off time and the start time. Effects that happen right away for stricter settings: drops to limits and beginning to cool off usually happen right away. Delay for higher limits: limits may go up after a certain amount of time, which is meant to stop people from making changes on the spot. Audit trail: we keep track of changes to limits (what changed and when) to help with enforcement and handling disputes. People who try to go over a limit will be stopped by the platform, which will record that the limit was reached. An example of this would be making an extra deposit that is more than your current limit. Your Casino and Friends account has limits that you need to watch out for. If you break our rules by having multiple accounts, we may connect them using signals from your accounts and devices to make sure you always play responsibly.
How much you can deposit each day £100 Total deposits within 24 hours Weekly deposit £300 Total deposits within 7 days Monthly deposit £1000 Total deposits within a calendar month or rolling month (as shown in your account) If responsible gaming tools are regulated differently in UK, we may ask for some extra information to make sure your choices are respected the way the law says they should be. Most of the time, your account settings let you set or change limits. Support will ask for enough information to make sure you are the owner of the account before putting any restrictions in place if you can't get into it. When you self-exclude, you can't use gambling services for a longer time. This is called auto-exclusion. It can't be taken down early once it's active. We handle your self-exclusion request (duration, start time, and scope if applicable) and make sure it's followed by blocking your ability to play games, make deposits, and see promotional messages when needed. Data matching based on account identifiers and verification details may be used to stop people from getting around the system. Name, date of birth, contact information, and technical signals that help find duplicate accounts can be part of this. If your self-exclusion is linked to a national or multi-operator scheme in UK, we will only share or receive the information that scheme needs to apply the exclusion. This includes the exclusion status and identifiers used for matching. You are still in charge of your personal information, and we will only keep the records we need to make sure safety measures are followed. You can: Check your account to see your responsible gaming settings, such as the status of your active limits and restrictions. If the information that was used to set your limits or exclude you is wrong, ask that it be fixed. Depending on the situation, ask for a copy of the personal information that is connected to your responsible gaming settings. Limit how your marketing is used so that your status as a responsible gamer is shown in communications, such as by blocking some promotions. For as long as it takes to enforce the restriction and meet our legal, security, and responsible gaming obligations, we keep records of self-exclusion and limit. If you ask us to delete data, we will get rid of anything that isn't needed for those purposes. However, we may need to keep a small record to make sure an exclusion stays in place and to show that we are following the rules.
It's only the information we need to support you, keep your account running, handle deposits and withdrawals, and follow licensing and anti-fraud rules. This could have your name, date of birth, address, email address, phone number, device and browser data, IP address, payment information (tokenized if possible), history of games played, bonus activity, and chat logs. To make sure you are who you say you are, stop chargebacks, stop duplicate accounts, set limits on responsible gaming, and send service messages about your account, payments, or policy changes, we use this information. If the law allows it, you can ask for access, correction, or deletion by emailing support from the address you used to sign up.
Deposits are handled by safe payment providers with connections that are encrypted. The CVV or full card number is not stored. The information from your bank account is replaced with a payment token that can only be used in Casino and Friends when it's possible to do so. For accounting, handling disputes, and following the rules, we may keep records of deposits that include the amount, time, method, and reference IDs. We might ask for proof before letting you take out £ if a deposit is marked for risk checks.
1) Proof of who you are (driver's license, passport, or ID card) so we can approve withdrawals and keep your account safe. 1) A utility bill or bank statement from within the last three months should be shown as proof of address. For cards, a masked photo of the card showing the first six and last four digits is required. For e-wallets, a screenshot of your account with your name and email address is required. We might also ask for a selfie or a quick live check to make sure you own the account. Use the secure upload area in your account to send files. Check that all corners can be seen and that the details match your Casino and Friends profile to get approved faster.
When you claim a bonus, we keep track of its status, how many times you've wagered it, the games that count, the amount of bets you can make, and any other rules that come with it. This keeps the game fair and stops people from abusing bonuses. You could lose your bonus and any winnings related to it if you play in a way that violates the bonus terms. For example, if you exceed the maximum bet during wagering, use games that aren't allowed, or make multiple accounts, we may have to review your activity before releasing your money. Check the offer page before you play to see what the wagering requirements, maximum bet, game contribution, and withdrawal limits are for that particular promotion.
Availability is based on the laws of UK and our licensing terms. At times, we may ask for proof of residence or UK information during verification, and we use IP and device location signals to block access from certain areas. Your account settings let you set limits on how much you can deposit, lose, bet, or play in a session. Support can also help you request a cool-off or self-exclusion. To keep your information safe, use a strong password, keep your email safe, and turn on any login security options that are available. To lock the account, stop withdrawals, and look over recent login and payment activity, please contact us right away if you think someone else has gotten into it without your permission.
We need your information to process payments, stop fraud, and pass government checks. We may collect your name, address, date of birth, payment method information (masked if possible), device and IP information, and transaction history when you make deposits or withdrawals. For know your customer (KYC) purposes, we may ask for a photo ID, a selfie or liveness check, and proof of address. For card payments, we may ask for a photo of the card with only the last four numbers shown. Only authorized compliance staff can get to your documents because they are stored safely. The only people we share necessary information with are trusted partners, like payment processors, identity verification services, and risk monitoring tools. We only do this to complete your transactions and keep your account safe. You can ask support to give you access, make changes, or delete records as needed; some records must be kept to follow anti-fraud and accounting rules. We might ask for more proof before giving you £ if you don't live in UK or if your UK needs more checks.
To keep your account safe, we use HTTPS encrypted connections, safe password storage, fraud monitoring, and session controls on both desktop and mobile devices. To make things safer, make sure you have a strong password, turn on two-factor authentication if it's available in your profile, and keep your phone and email safe. Cookies and other similar tools help us keep you logged in, remember your settings, and stop abuse. You can delete cookies that aren't needed in your browser settings, but some features might stop working. Bonus eligibility and wagering requirements are based on information about your account and your gaming history. To stop bonus abuse, we may look at your activity, which may include checks of your device, IP address, and payment history. In Responsible Gaming, you can set limits on how much you can deposit, how much you can lose, how much you can bet, and how often you want to play. These limits are saved in your account and are always used on all of your devices. We may stop withdrawals and ask for proof to keep your £ safe if we notice strange login attempts, quick changes to withdrawal information, or duplicate payment ownership. For legal reasons, it's up to you to make sure that online gambling is legal in UK. To make sure these rules are followed, we may block access from places that aren't allowed and store location and IP data.
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